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lack of customer service

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New Poster

lack of customer service

I have been trying to contact customer service because since sunday I am listed as being in a service outage.  There is not outage!  I get constantly cut off on the phone because of this.  I finally got an agent on the line by lieing about what I am calling about.  My situration is not resolved.  I am still listed as being in a service outage.  How can I resolve this?  this service is horrible.

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Problem Solver

Re: lack of customer service


@lukeshad wrote:

I have been trying to contact customer service because since sunday I am listed as being in a service outage.  There is not outage!  I get constantly cut off on the phone because of this.  I finally got an agent on the line by lieing about what I am calling about.  My situration is not resolved.  I am still listed as being in a service outage.  How can I resolve this?  this service is horrible.


A 'service outage' doesn't necessarily mean 'total outage'.  There may be a router/repeater or other piece of network equipment that has failed affecting service in your area, but not a complete outage of service.  Until that 'service outage' is resolved, they probably won't/can't look for other causes of your issue.

Joe V
(not a Comcast employee, just another paying customer)
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New Poster

Re: lack of customer service

How do I get them to fix whatever the problem is.  Its been at least 6 days

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Problem Solver

Re: lack of customer service


@lukeshad wrote:

How do I get them to fix whatever the problem is.  Its been at least 6 days


 Not sure how to force them to fix something.  What exactly is your problem/symptom?  Do you have neighbors with Comcast/Xfinity and are you able to find out if they are having similar issues?

Joe V
(not a Comcast employee, just another paying customer)