@lukeshad wrote:
I have been trying to contact customer service because since sunday I am listed as being in a service outage. There is not outage! I get constantly cut off on the phone because of this. I finally got an agent on the line by lieing about what I am calling about. My situration is not resolved. I am still listed as being in a service outage. How can I resolve this? this service is horrible.
A 'service outage' doesn't necessarily mean 'total outage'. There may be a router/repeater or other piece of network equipment that has failed affecting service in your area, but not a complete outage of service. Until that 'service outage' is resolved, they probably won't/can't look for other causes of your issue.
Joe V
(not a Comcast employee, just another paying customer)
