Community Forum

internet package

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Regular Visitor

internet package

i have been in touch with a  Comcast official employee thru xfinity community forum but our last meeting was 8/3/20 and had not recieved follow-up since then.She was assisting me move back to my starter package and make changes with that on my current package as ive been billed for a voice that i have not been using.I been a Comcast internet subscriber since 2010 and will be cancelling my subscription if thers nothing done with my request. This is getting so frustrating now that we dont get to talk to a real-person on the phonefor assistance.I will not pay my bill for this month untill i get answers to help me resolve my issue.

 

the community employee assisting me was : ComCastChe

please advice.Thank YOU.

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Expert

Re: internet package

@nivz9200 ComcastChe is currently unavailable.

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: internet package

NO.MY SITUATION HAS NOT BEEN ANSWERED WITH AN APPROPRIATWE RESPONCE YET,ITS BEEN SO LENGTHY TO GET THIS DONE.

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Regular Visitor

Re: internet package

NO CORPORATE COMCAST TEAM MEMBER HAS GOT IN TOUCH WITH ME YET.

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Expert

Re: internet package

@nivz9200 Please don't post in all capital letters.  Besides that it is considered shouting, it is rude as well, and is also against the Forum Guidelines and the Acceptable Use Policy.

 

I apologize that someone has not gotten with you, yet.  Some of the Corporate employees that usually work here have been in training for the last several weeks, so as far as OE's go, we're very short handed and backed up.  And with the holiday weekend, it might be next week before someone gets to you, or it could be over the weekend; it just depends on how many OE's are working, but usually on a holiday weekend it's very few.  You'll just have to be patient.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!