i have been in touch with a Comcast official employee thru xfinity community forum but our last meeting was 8/3/20 and had not recieved follow-up since then.She was assisting me move back to my starter package and make changes with that on my current package as ive been billed for a voice that i have not been using.I been a Comcast internet subscriber since 2010 and will be cancelling my subscription if thers nothing done with my request. This is getting so frustrating now that we dont get to talk to a real-person on the phonefor assistance.I will not pay my bill for this month untill i get answers to help me resolve my issue.
the community employee assisting me was : ComCastChe
please advice.Thank YOU.
@nivz9200 ComcastChe is currently unavailable.
@nivz9200 Please don't post in all capital letters. Besides that it is considered shouting, it is rude as well, and is also against the Forum Guidelines and the Acceptable Use Policy.
I apologize that someone has not gotten with you, yet. Some of the Corporate employees that usually work here have been in training for the last several weeks, so as far as OE's go, we're very short handed and backed up. And with the holiday weekend, it might be next week before someone gets to you, or it could be over the weekend; it just depends on how many OE's are working, but usually on a holiday weekend it's very few. You'll just have to be patient.