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incorrect devices on account

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Contributor

incorrect devices on account

Since upgrading to a new service in September, the devices listed aren't completely correct.  The TV box serial # showing in my account doesn't  match what  I have.  The modem listed is correct but the serial # showing is actually the mac address.  I don't want to spend  frustrating hours online or in  phone calls that never seem to address the issues, my last go around was six (6) hours trying to get anything resolved.   Is there a simple way to get this fixed???

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Contributor

Re: incorrect devices on account

the lack of any response to this speaks volumes

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Contributor

Re: incorrect devices on account

still no response................

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Expert

Re: incorrect devices on account

@spiritkeeper89 

If you're wanting immediate responses that doesn't happen here.  FWIW, while we do have official employees working here, this is primarily a customer-to-customer help and support forum.  If you're wanting help from an OE, your post goes into a queue and will be answered in the order in which it was received.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: incorrect devices on account

Comcast is garbage.

You are probably in a similar situation to me and don't have much choice. At least not yet. Really hoping 5G and other technologies take off soon so I can get rid of Comcast forever.