Contributor
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42 Messages
incorrect devices on account
Since upgrading to a new service in September, the devices listed aren't completely correct. The TV box serial # showing in my account doesn't match what I have. The modem listed is correct but the serial # showing is actually the mac address. I don't want to spend frustrating hours online or in phone calls that never seem to address the issues, my last go around was six (6) hours trying to get anything resolved. Is there a simple way to get this fixed???
spiritkeeper89
Contributor
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42 Messages
5 years ago
the lack of any response to this speaks volumes
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spiritkeeper89
Contributor
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42 Messages
5 years ago
still no response................
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Again
Expert
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31.9K Messages
5 years ago
@spiritkeeper89
If you're wanting immediate responses that doesn't happen here. FWIW, while we do have official employees working here, this is primarily a customer-to-customer help and support forum. If you're wanting help from an OE, your post goes into a queue and will be answered in the order in which it was received.
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tapotti
New Poster
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2 Messages
5 years ago
You are probably in a similar situation to me and don't have much choice. At least not yet. Really hoping 5G and other technologies take off soon so I can get rid of Comcast forever.
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