Community Forum

how to cancel tv service

vjuud6
New Poster

how to cancel tv service

I want to talk with someone about cancelling my TV service but keeping internet. I can find NO PHONE NUMBERS. How do I do this?

BruceW
Gold Problem Solver

Re: how to cancel tv service

You can call them at 1-800-Xfinity (1-800-934-6489) or 1-800-Comcast (1-800-266-2278).

To reach a chat agent, see the Chat link on https://www.xfinity.com/support/contact-us. If the "Xfinity Assistant" isn't helpful, try typing "Chat" or "Agent" a time or two to break out of the Assistant and reach an actual Chat agent.

ComcastDena
Official Employee

Re: how to cancel tv service

I would be happy to assist you with the current promotions to have internet only if you were unable to reach out to 1-800-Xfinity (1-800-934-6489) or 1-800-Comcast (1-800-266-2278) already. To assist you further please send me a private message and include your full name and service address, so I can assist you. Send me a private message by clicking my profile name (ComcastDena), then click "Send a message". Thank you for your continued patience, and I hope to hear from you soon!


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DDR4040
Frequent Visitor

Re: how to cancel tv service

Dena,

I am also interested in canceling my TV package and keeping my internet service. May I private message you as well?

 

Thanks.

ComcastAshley
Official Employee Digital Care

Re: how to cancel tv service

Hi @DDR4040, please  send a private message and we can assist you further with your account. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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DDR4040
Frequent Visitor

Re: how to cancel tv service

Just wanted to follow up and share my experience here. I did private message the Comcast reps about changing my package. Simply put, this was the easiest, most painless interaction I have ever had with Comcast in my almost 20 years as a customer. I usually dread having to call the 800 number and having to tediously keep giving my name address and other info to verify my account, then explain the changes I want, get transferred, give my info again to the new rep etc. Private messaging here eliminated all of that nonsense.

 

I messaged Martin and he replied with options quickly. I replied later with my choice of his options and it was seemlessly handed off to Stephani who confirmed details and pricing of my choice. Stephani then asked me for an email address and phone number so I could authorize the changes. I had a busy schedule at work so I waited 2 days to send back my info. 15 minutes after I sent my info, a new rep Jodie got back to me. She texted a link to my phone. I followed the link, signed in and clicked the authorize change button. Jodie got the confirmation and made the changes to my account. A few minutes later my TV package was gone and my internet was uninterupted. I was very happy with the entire process.

 

Thanks Martin, Stephani and Jodie.

ComcastThomasF
Official Employee

Re: how to cancel tv service

DDR4040 I want to thank you for giving us this new opportunity to work with you and your family for all of your entertainment needs! This is why I love my job! I'm so happy to hear that you were well taken care of on this platform. I will be forwarding your response so those expert agents will get the accolades for the job they did. In the future, if there is anything that our team and the Xfinity community can assist you with, feel free to post on this forum. We're here 24/7.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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