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help with email and security so far terrible customer service

Marcel75
Regular Visitor

help with email and security so far terrible customer service

Hi,

I need to talk to someone and not get the complete run around. I have spent 2 days on the phone like a cat chasing its tail from one department to the other and no one has an answer nor will help...

very frustrating.

thanks

Marcel75
Regular Visitor

Re: help with email and security so far terrible customer service

Let me ad to this without giving to much personal info publically.  I ordered new service but have had a part of it stolen and no one can track it.

 

ComcastAmira
Official Employee

Re: help with email and security so far terrible customer service

Hello @Marcel75, thanks for reaching out to our Digital Care Team on our Forums page. We apologize for the delay in responding to you and I am sorry to hear about the complications you're experiencing around this gift card concern. This is definitely not the kind of service we strive for our customers to receive. I see you have already sent us a private message and we have responded. Thank you!


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Marcel75
Regular Visitor

Re: help with email and security so far terrible customer service

Thank you for the response. I finally contacted someone who said they would look into it. They said I would be contacted and gave me a case number, but still haven't heard anything

ComcastMorgan
Official Employee

Re: help with email and security so far terrible customer service

Understood. I would like to see if we can locate a case number for you in order to follow up on this. If you don't mind, please reply via PM with your name the way it's spelled/listed on your account, plus your physical address. That would be awesome. We will reply from there!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!