Regular Visitor
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4 Messages
help with email and security so far terrible customer service
Hi,
I need to talk to someone and not get the complete run around. I have spent 2 days on the phone like a cat chasing its tail from one department to the other and no one has an answer nor will help...
very frustrating.
thanks
Marcel75
Regular Visitor
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4 Messages
4 years ago
Let me ad to this without giving to much personal info publically. I ordered new service but have had a part of it stolen and no one can track it.
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XfinityAmira
Official Employee
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4.2K Messages
4 years ago
Hello @Marcel75, thanks for reaching out to our Digital Care Team on our Forums page. We apologize for the delay in responding to you and I am sorry to hear about the complications you're experiencing around this gift card concern. This is definitely not the kind of service we strive for our customers to receive. I see you have already sent us a private message and we have responded. Thank you!
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Marcel75
Regular Visitor
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4 Messages
4 years ago
Thank you for the response. I finally contacted someone who said they would look into it. They said I would be contacted and gave me a case number, but still haven't heard anything
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CCMorgan
Gold Problem Solver
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3.3K Messages
4 years ago
Understood. I would like to see if we can locate a case number for you in order to follow up on this. If you don't mind, please reply via PM with your name the way it's spelled/listed on your account, plus your physical address. That would be awesome. We will reply from there!
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