help with email and security so far terrible customer service

[Marcel75]

Hi,

I need to talk to someone and not get the complete run around. I have spent 2 days on the phone like a cat chasing its tail from one department to the other and no one has an answer nor will help...

very frustrating.

thanks

[Marcel75]

Let me ad to this without giving to much personal info publically.  I ordered new service but have had a part of it stolen and no one can track it.

[ComcastAmira]

Hello @Marcel75, thanks for reaching out to our Digital Care Team on our Forums page. We apologize for the delay in responding to you and I am sorry to hear about the complications you're experiencing around this gift card concern. This is definitely not the kind of service we strive for our customers to receive. I see you have already sent us a private message and we have responded. Thank you!

[Marcel75]

Thank you for the response. I finally contacted someone who said they would look into it. They said I would be contacted and gave me a case number, but still haven't heard anything

[ComcastMorgan]

Understood. I would like to see if we can locate a case number for you in order to follow up on this. If you don't mind, please reply via PM with your name the way it's spelled/listed on your account, plus your physical address. That would be awesome. We will reply from there!