I need to talk to someone and not get the complete run around. I have spent 2 days on the phone like a cat chasing its tail from one department to the other and no one has an answer nor will help...
Let me ad to this without giving to much personal info publically. I ordered new service but have had a part of it stolen and no one can track it.
Hello @Marcel75, thanks for reaching out to our Digital Care Team on our Forums page. We apologize for the delay in responding to you and I am sorry to hear about the complications you're experiencing around this gift card concern. This is definitely not the kind of service we strive for our customers to receive. I see you have already sent us a private message and we have responded. Thank you!
Thank you for the response. I finally contacted someone who said they would look into it. They said I would be contacted and gave me a case number, but still haven't heard anything
Understood. I would like to see if we can locate a case number for you in order to follow up on this. If you don't mind, please reply via PM with your name the way it's spelled/listed on your account, plus your physical address. That would be awesome. We will reply from there!