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equipment update not working

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New Poster

equipment update not working

hello everytime i try to do equipment update it says that the website is not working and needs to be reloaded, and when i do this, it still doesn't work. help?!

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Official Employee

Re: equipment update not working

Hi there, alcauter2537. You came to the right place for getting help updating your equipment! Are you looking to upgrade your modem, cable boxes, or both?


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Frequent Visitor

Re: equipment update not working

I'm having the same problem.  I've tried multiple times to complete my order for an updated cable box.  All information---address, etc---is correct as shown.  I've checked the block acknowledging that the old equipment must be returned each time.   When I click to complete the order, however, I get the message that something didn't work, and the first screen reloads. 

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New Poster

Re: equipment update not working

We continue to have the same problem - for almost 3 months now!!  Customer experience is horrible and no resolution.  We even went and bought a new TV per the suggestion of a supervisor who came out last month - well it still doesn't work and we spent over $400 on a new TV!   Absolutely criminal what they get by with!

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Frequent Visitor

Re: equipment update not working

For whatever it's worth, I ordered an updated set top cable box earlier this afternoon by way of cable TV Channel 1995.  This alternate method of ordering has apparently succeeded.  When I now go to the online update link it shows that my order is in progress.  If Channel 1995 is available in your area, you might want to give that a try.