Community Forum

courtesy adjustment letter?

Highlighted
New Poster

courtesy adjustment letter?

we just received a letter about being eligible for a sports network courtesy adjustment. it says we are no longer receiving service fromXfinity. (we are).  it directs us to a website to fill out a form for a credit. when i did, it said that I am a current customer and will receive an adjustment on my bill.  I checked and we haven't and there is no credit/adjustment scheduled.  when/will we be receiving a courtesy adjustment? and if so, when?

Highlighted
Official Employee

Re: courtesy adjustment letter?

Hi, dbk4321. Thank you for posting! We appreciate you coming here for support. This adjustment should be reflected on your October 2020 bill statement, along with a message to explain the change. I understand you received the letter, but aren't seeing the adjust on the bill itself. Did you perhaps make any changes to your plan a few months ago where the service was disconnected, or did you downgrade to a plan that did not include sports programming?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!