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I received a $5.99 paper coupon from xfinity.  I went to the web site to redeem the coupon, but the system did not allow me to go any further than viewing the web site.  Unable to complete the process; a 16 digit number is required?????  The coupon expiration date is 2/15/21.   Common on Xfinity, get it together.  

Official Employee

Re: coupon

@coupons, Thanks for taking the time to reach out to us regarding your coupons and the issues that you have been having getting it activated. You do not need an activation code to activate the coupon. Here are the steps to help you get that activated.

Click the Activate Your Coupon button in the email that was sent to you or, if you received a letter in the mail, visit the Xfinity microsite at

Click the Sign In button, then sign in using your Xfinity ID and password.

Click Begin Activation.

Choose how you want to use your coupon.

  • The option to apply your coupon to an Xfinity On Demand rental or purchase is pre-selected.
  • If you want to use your coupon as a credit on your bill, click Select a different way to apply your coupon, then click the radio button next to Apply as a credit to your monthly bill.
  • After you've made your selection, click Activate.
  • Verify that the coupon has been applied to the right place. If you selected the rental/purchase credit option, you'll see your current balance each time you sign in to, as well as the option to view your balance history.

I am an Official Comcast Employee.
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