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cannot access bill detail

Donleo222
Regular Visitor

cannot access bill detail

I can get to billing and summary, but when I choose bill detail, it just stays with the circle and 3 dots forever. Can Xfinity/Comcast resolve issue?

 

 

ComcastGina
Official Employee

Re: cannot access bill detail

Hi there and thank you for taking the time to reach out @Donleo222 

 

Is this happening on the app or the website? Have you already attempted closing out the window and reopening (or closing and reopening the app), trying a different browser, clearing cache and cookies, and rebooting the device completely?


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Donleo222
Regular Visitor

Re: cannot access bill detail

After a week, I was able to access.