Community Forum

billing

frank0610
New Poster

billing

I cancelled an account and started a new one at a different address.  I continued to be billed at the old address.  I have had 4 coinverstions with agents to work this out and got a written notice that I was owed $660.23 but now have had service cut off because i woe money.  Each agent "corrects things" but then my service goes out againd for owing money,  it is very hard to talk to an agent.

 

Again
Expert

Re: billing

@frank0610 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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ComcastMorgan
Official Employee

Re: billing

Hi, frank0610. This is frustrating to hear! I would love to look into this for you and see what we can do to make this right. You came to the right place for help! Please send me a PM with your first and last name, we can go from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Talk soon!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!