I received a letter that I eligible for a courtesy adjustment for regional sports fee I paid during Covid, even though i stopped service in June 2020. I talked to customer service and they said its for current customers only. Why send me a letter stating " while you no longer receive service from us, we want to make this courtesy adjustment available to you for being an Xfinity customer." ? The web site to fill out the form listed in the letter- is non-existant. According to the letter , I should get April and May fee's back. So, what is the truth?
where is the form?
There is no form here.
Hi KarenWyss1911. Thank you for visiting and posting on our Forum. I can assist with reviewing your closed account and the applicable Sports Fees you were charged. Please reach out to me via private message and include your full name and service address so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.