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Your Xfinity services are currently disconnected.

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Your Xfinity services are currently disconnected.

I have been a customer with Xfinity for over a year now, but a couple of days ago my internet went out and my account says "Your Xfinity services are currently disconnected." with unpaid account balance of $0.00. I tried calling and looking at other forum posts, it seems that I need an official employee to assist me with this issue.


Would anyone be kind enough to look into this issue for me, please? Thank you.

Official Employee

Re: Your Xfinity services are currently disconnected.

Hello @lamkg, thanks for reaching out to our Digital Care Team through Forums. We appreciate your loyalty to Comcast and I am sorry to hear about the service/account issues you're running into and experiencing. We definitely want to get to the bottom of this so that we can get it corrected, and you can go back to enjoying and utilizing our service(s). 


I see you have already sent us a private message and we will respond promptly. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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