Community Forum

You've exceeded the number of attempts to add a new payment instrument. We are unable to process you

Highlighted
New Poster

You've exceeded the number of attempts to add a new payment instrument. We are unable to process you

I didn't realize I had a different billing address for the new card I was trying to add. Now I'm unable to add a new card to pay bill. How can I fix this??? 

Highlighted
Official Employee

Re: You've exceeded the number of attempts to add a new payment instrument.

Hey there, @Aegon

We can help take a look into your account and get the info you need in regards to adding a payment. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!