Hello Ramcat66. Thanks for visiting and posting on our Forum. I can review your account and help get an order placed to swap your DVR to our new 4K DVR. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message".
I also need an XG1v4 set top box for my new 4G tv. I was told I am required to lease a cable modem for $14/month and could only get a new set top box if I did that. The agent was very nice but was not able to explain why or explain how our direct coax to the TV would be helped by a cable modem that feeds our computers. Thanks for your help.
Hi, CherylShap. Do you currently have X1 service?