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Xg1v4 box request

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Regular Visitor

Xg1v4 box request

I would like to swap my current Xg1v3 box for a 4K Xg1v4. How do I request one to be sent to me?

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Official Employee

Re: Xg1v4 box request

Hello Ramcat66. Thanks for visiting and posting on our Forum. I can review your account and help get an order placed to swap your DVR to our new 4K DVR. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Xg1v4 box request

I also need an XG1v4 set top box for my new 4G tv.  I was told I am required to lease a cable modem for $14/month and could only get a new set top box if I did that. The agent was very nice but was not able to explain why or explain how our direct coax to the TV would be helped by a cable modem that feeds our computers.  Thanks for your help. 

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Official Employee

Re: Xg1v4 box request

Hi, CherylShap. Do you currently have X1 service?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!