Xfinity stream app shows a different users purchases, not mine ????

jmf1964 · ‎10-18-2020

6 months ago we moved our family all under one roof, at that time I closed my comcast account. I am now using the "house" account which is in my sisters name, but my user name and password are still active on Xfinity.com.

I had a number of purchased movies under my account before i closed it, but now when I log into the stream app with MY name and password I get my sisters purchased content not mine. how do i find my purchases ?

Rustyben · ‎10-18-2020

moved post to customer service area of the forum

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Xfinity stream app shows a different users purchases, not mine ????

Re: Xfinity stream app shows a different users purchases, not mine ????