Xfinity stream app shows a different users purchases, not mine ????

jmf1964 · ‎10-18-2020

6 months ago we moved our family all under one roof, at that time I closed my comcast account. I am now using the "house" account which is in my sisters name, but my user name and password are still active on Xfinity.com.

I had a number of purchased movies under my account before i closed it, but now when I log into the stream app with MY name and password I get my sisters purchased content not mine. how do i find my purchases ?

Rustyben · ‎10-18-2020

moved post to customer service area of the forum

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ComcastJoeTru · ‎10-23-2020

Hello jmf1964. We appreciate you visiting and posting on our Forums. I can assist with reviewing your username and back office provisioning. So that I can assist you, please send me a private message and include your full name and service address. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Xfinity stream app shows a different users purchases, not mine ????

Re: Xfinity stream app shows a different users purchases, not mine ????

Re: Xfinity stream app shows a different users purchases, not mine ????