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Xfinity doesn't care about existing LOYAL customers!!!

Gammy-ZZ
Regular Visitor

Xfinity doesn't care about existing LOYAL customers!!!

Why is it so hard for existing customers to renew a plan when the promotional period is over???

 

Oh & try to "chat" anything!!!! That's totally WORTHLESS!!!! Can't get anyone that knows anything, can actually help, or gives a rat's butt!!!

 

Somebody tell me why it's so hard to keep a current customer that wants to pay what they have been paying for the last year when that ends up with a happy customer for another year???? Geez, seems like a pretty simple concept!!!

 

Looks like  I'm going to take one of your competitor's up on their offer, which is cheaper so oops, there's a customer lost!  

 

Good job of customer retention, Xfinity!!!

ComcastMorgan
Official Employee

Re: Xfinity doesn't care about existing LOYAL customers!!!

Good afternoon, Gammy-ZZ. We appreciate you posting here in the community for support. We do appreciate you and your business and we're here to help. You came to the right place! We have all kinds of available promotions for current customers and we'd love the opportunity to go over them with you. In order to get started, please send me a PM. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

We will go from there. Thanks!


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lovemusic64
Frequent Visitor

Re: Xfinity doesn't care about existing LOYAL customers!!!

Ditto! Comcast has become so-o-o-o hard to deal with. Sloppy service, no customer service to speak of and cannot trust them to do what they say they will do. I have recently spent many hours on the phone and in home just swapping COMCAST equipment they say is defective and I rent each month from them.

 

Long unbelievable story of horrible service to a long-time customer. There was only 1 agent who was great out of many!

 

Finding a new cable or internet service soon. I pay too much for this type of treatment and sloppy standards.

Gammy-ZZ
Regular Visitor

Re: Xfinity doesn't care about existing LOYAL customers!!!

After NUMEROUS private messages, it comes down to Xfinity DOES NOTHING EXCEPT TRYING TO FORCE THE SAME HIGH PRICED PLANS DOWN MY THROAT!!!

 

Shame on Xfinity.  I explained to them that I have MBC, Stage 4 and cannot afford to pay more and they STILL CANNOT DO ANYTHING EXCEPT QUOTE ME THE SAME RIDICULOUS PRICING.

 

Looks like I'm going to another carrier, one that actually has a plan that I can afford!!!

 

Bye Felicia!!!

ComcastMorgan
Official Employee

Re: Xfinity doesn't care about existing LOYAL customers!!!

Good afternoon, Gammy-ZZ. It's upsetting to hear you're exploring other provider options, as we do have many promotional opportunities available. We did go over options with you and it looked like we were fairly close on price. We mentioned the option to purchase equipment, to offset some of the monthly cost. I am sorry that we weren't able to come to an agreement, we would hate to lose you as a customer. Please let us know if you change your mind, we're truly here to help and we're around 24/7. Be safe, take care.


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ComcastMorgan
Official Employee

Re: Xfinity doesn't care about existing LOYAL customers!!!

Hi, @lovemusic64. We would love to offer you our help/support with your situation. Please create your own post with a summary of what you're looking for support with and we will be happy to help from there. 


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