thomasmetcalf19's profile

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Wednesday, October 28th, 2020 2:00 PM

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Xfinity app says my cable box can't be reached

My app says my br cable box cannot be reached. All of the cables are tight and I have power cycled it multiple times. It just got delivered and replaced my old one. It has one channel that is active though.

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Gold Problem Solver

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2.9K Messages

5 years ago

Hello, @thomasmetcalf19,

 

I can double-check your account. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

New Poster

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2 Messages

4 years ago

Was this ever figured out? Because, ever since a tech replaced my box, it's been saying this. Almost a week now.

Problem Solver

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908 Messages

4 years ago

Hi, @LeisaMarie1981. I'm so sorry to hear you're having trouble with your cable box. I really look forward to my TV/relax time, so I can imagine the frustration this has caused! Any issues like this are worked on a case by case basis, so I'll definitely want to take a look at your account and equipment to get this resolved for you. Our experts will get you taken care of. 🙂 Would you please send me a private message with your first and last name by clicking on my name "ComcastLizzy" and click "Send message"? I look forward to hearing from you soon!

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