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Xfinity app says my cable box can't be reached

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thomasmetcalf19
New Poster
‎10-28-2020 05:43 PM

Xfinity app says my cable box can't be reached

My app says my br cable box cannot be reached. All of the cables are tight and I have power cycled it multiple times. It just got delivered and replaced my old one. It has one channel that is active though.
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ComcastMartin
Official Employee
‎11-03-2020 02:27 PM

Re: Xfinity app says my cable box can't be reached

Hello, @thomasmetcalf19,

 

I can double-check your account. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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