Community Forum

Xfinity app says my cable box can't be reached

Highlighted
New Poster

Xfinity app says my cable box can't be reached

My app says my br cable box cannot be reached. All of the cables are tight and I have power cycled it multiple times. It just got delivered and replaced my old one. It has one channel that is active though.
Highlighted
Official Employee

Re: Xfinity app says my cable box can't be reached

Hello, @thomasmetcalf19,

 

I can double-check your account. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!