Xfinity Internet Outage in San Jose 95129

[SUBRA47135]

For the last 2 days internet has been down and unfortunately the nearest wifi hostspot does not enough signal to connect. How do i go about getting this resolved.

Thank You

[SUBRA47135]

It has been 3 days of internet outage showing up with my account.   The internet  shows connected and gets an IP address via DHCP, but the download speed is .1 Mbps and upload is .08 Mbps.... Any ideas  of what the issue could be?

I have critical appointments/schedules  coming up next week,  would a move to another internet provider be faster than waiting on Comacast to fix the issue? Any suggestions.

Thank You