Welcome to our Xfinity forums, @jamcfa! Thank you for taking time to reach out about closing your account and returning your equipment. Although I'm sad to see you go, I can definitely help you through the process.
In response to travel and safety concerns, we are making equipment returns even easier with free UPS at-home pickup. Visit our Digital Return Center xfin.tv/2wM32T0 and select the devices you would like to return. Then box up the equipment, print your UPS return label and call 1-800-PICK-UPS to schedule the pickup. As always, you can also package up your devices and hand them off to your local UPS driver or take them to a UPS store and they will package up your return for you. Be sure to visit xfin.tv/3dCgjy0 for the most up-to-date locations and store hours.
Please send me a Private Message with your name and address so I can access your account and help you with the disconnect process. To send a private message, click my name " ComcastEmilyS", then click "send a message".