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Xfinity Flex

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Xfinity Flex

I need to cancel and return my xfinity flex only and don't know how.
Official Employee

Re: Xfinity Flex

Welcome to our Xfinity forums, @jamcfa! Thank you for taking time to reach out about closing your account and returning your equipment. Although I'm sad to see you go, I can definitely help you through the process.


In response to travel and safety concerns, we are making equipment returns even easier with free UPS at-home pickup. Visit our Digital Return Center and select the devices you would like to return. Then box up the equipment, print your UPS return label and call 1-800-PICK-UPS to schedule the pickup. As always, you can also package up your devices and hand them off to your local UPS driver or take them to a UPS store and they will package up your return for you. Be sure to visit for the most up-to-date locations and store hours.


Please send me a Private Message with your name and address so I can access your account and help you with the disconnect process. To send a private message, click my name " ComcastEmilyS", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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