Community Forum

Xfi pod order status

Highlighted
New Poster

Xfi pod order status

Hi, I ordered an Xfi pod on Oct 29. I'd like to check the status of my order but can not find a link anywhere online to check it. I never received a confirmation email. I have an order number if you need it. Please help. Thanks 

Highlighted
Regular Visitor

Re: Xfi pod order status

Per customer support, they are on back order due to high demand so long shipping delays. I ordered 2 on 10/16 and received 1 on 11/2 waiting for other one. 

Highlighted
Official Employee

Re: Xfi pod order status

Hi @Xangz

Thanks for using the Xfinity Forum to get an update on the status of your xFi Pod order. @bub6720 is correct. Due to high demand, these have been on backorder. I'd be happy to see if there have been any recent updates that I can provide. @bub6720, I can check for an update on the last one you are waiting for also. Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!