Xfi Pods Offer Is it a scam?

[Stevecotuit2021]

Like many other Comcast customers, I got a "Free Pods" email, as Comcast finished their evaluation. I followed the link to complete the process. Progress stopped when I arrived at the "not eligible: Here is the link. 

https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4027

Also, I tried calling Comcast. Rather than getting to an agent, I was directed to the reset menu. The last thing I want to do is to wait 10 minutes for a reset that I don't need. 

After scrolling through this site,  this problem has existed since the middle of last year. I am beginning to think it is a joke or scam. You would think that an internet service provider could figure out how to set up a fulfillment page that they led you to.

Steve

[ComcastPeter]

Hello there @Stevecotuit2021! Welcome to the Xfinity forums, and thanks for posting your concerns here! I can see how concerning and disappointing this must be to not be able to fulfill the order after getting notification about the free xFi Pods, but I can definitely take a look into this for you. Please send me a private message with your first and last name, as well as your service address so I can assist.

To send a private message, click my name "ComcastPeter", then click "send a message".

[Jrp9t2]

I have this same problem.  I got the email today but get the same "Looks like you are not eligible" message when I try to redeem.  Please assist.  

-Josh