I upgraded my plan on the 16th of January, but the Xfi Gateway has not shipped yet. I understand that things may take a bit longer to process and send out. However, if my bill is going to change and I am going to be paying for the upgrade, I would like the equpment needed to fully access the upgrade.
Thanks for taking the time to reach out to us regarding your upgrade and modem. I am very sorry for the delay in our response and I truly appreciate your patience and time. I am sorry to hear that the modem has not shipped out and I would love to check on the status of the order. Can you please reach out through private message (find out how to do so with this link https://comca.st/3oO8IAN) with your first and last name, name on the account if different and service address?