XRE-10007

As a long time customer, I ordered the additional services from Comcast/Xfinity.Equipment:

 1.  XG1v4-A

2.  Xi6-T   - 3 pcs ( I have four 4K tv sets in home )

3. Arris SBV3202

4. Wi - Fi Router Netgear Nighthawk AX5200

The code XRE-10007 is coming every day when I start the TV-s. I have to wait and make 2 more steps on Xi6 boxes to get the chanel I need. Somrtimes cannot gei it. at all.

Checked all connections and cables to eliminate common problems,

Restarted several times modem, all boxes including XG1v4-A, repeated full setup twice.

Unfortunately, the same happened again and again  - always after being longer time on idle.

BTW, changed several coax splitters in hope that will help. Also disabled power on sleep on all boxes.

BTW, the Wi-Fi speed is fast and blazing  600 MbPs with no interruptions at all.

Could not believe that all  Xi6 boxes are not O.K.

FYI, everything I got from Xfinity was BRAND NEW except the DVR Box XG1v2-A.

This box was refurbished one  with some big and small scratches on the box. Tbox was wrapped only in some sort of transparent foil. I would greatly appreciate any suggestion how to fix this problem or exchange my XG1v4-A to another  unopened brand new box.

Appreciating your reply as soon as you can . . . . 

Sincerely, Nem