Hi, I'd like to exchange my X1 TV Box with an XG1v4 Box. Can I order one for self install?
if you swap the box (only the box and power supply need to be returned, keep remote and coax and HDMI cable) at the Xfinity store there is no charge. if customer service sends one, there is a shipping charge. it is up to you which way you wish to swap out the equipment.