XFinity disconnected

[DaveProvost95]

I paid an outstanding bill over a month ago and registered a new payment card for the account but I am now informed my account is no longer active. How should I proceed? When I call the help line, all I'm told is that my account is disconnected. Please help.

[ComcastGabe]

Hi, @DaveProvost95! Thanks for reaching out to Comcast over our forums page. You have reached the right place for help with the payment concern! We can help!

Here is a great link that will take you to the try quick pay option to pay any balance option without signing in to your account that is no longer active. Once you click on the [try quick pay option](https://login.xfinity.com/login?r=comcast.net&s=oauth&continue=https%3A%2F%2Foauth.xfinity.com%2Foau...

without signing in, it will ask you to confirm your account number and will allow you to make that payment. Please let us know if this helps.

[DaveProvost95]

I followed the link posted above. The due balance is 00.00 because I paid it in full. However, it tells me my XFinity service is disconnected and I am unable to change my plan.