XFI pods ????

I ordered two 3 packs on 9/2/2020. Today is 10/13/2020. I have called 10 times asking what the status of the order is. Still have not received them. No one I talk to knows either. Today I got the runaround from 6 different poeple. Still no one knows anything, except billing, who says the pods are a 3rd party company and they cannot help me, nor can they refund the $200 that I have already been charged. Are these things real or just some kind of scam?