Community Forum

X1 box

Quintinpam
Regular Visitor

X1 box

My box is broken
jav6joev
Bronze Problem Solver

Re: X1 box


@Quintinpam wrote:
My box is broken

'Broken' in what way?  Have you tried contacting customer service at 800-COMCAST, 800-XFINITY, via CHAT or at a local Xfinity store?

Joe V
(not a Comcast employee, just another paying customer)
CCAndrew
Diamond Problem Solver

Re: X1 box

@Quintinpam
You need more details

I am a Retired Official Comcast Employee
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Quintinpam
Regular Visitor

Re: X1 box

I have tried to contact I was on hold forever,I have broken x1box in the living room Just need a new one sent to me,I tried going to xfinity in Hendersonville but couldn’t do anything because my wife is the only one on the account and they wouldn’t let me I showed the guy all the account papers that was all up to date and still wouldn’t help me because I wasn’t on the account I showed him the password that had my name and her name still wouldn’t do it that is so stupid.
CCAndrew
Diamond Problem Solver

Re: X1 box

That’s for the security of the account holder, bring your wife next time and get on the account.

I am a Retired Official Comcast Employee
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