When I signed up I signed up for the basic plan but when I look at my account and the bill, I see I have been placed in a different plan which cost more. This is the confirmation email I recieved upon my order:
Taxes, Surcharges & Fees
How can I get this corrected.
Good morning @rhoda_lumpkin, I'm sorry to hear about your account issues! Our team would like to look into this further and help get your plan straightened out! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."