Community Forum

Wrong Plan

rhoda_lumpkin
New Poster

Wrong Plan

When I signed up I signed up for the basic plan but when I look at my account and the bill, I see I have been placed in a different plan which cost more. This is the confirmation email I recieved upon my order: 

 
Monthly Charges
 
 
 
 
 
 
Your Xfinity Plan
 
 
 
 
BASIC PERFORMANCE
TV Basic
Internet Performance
$106.00 / mo
 
 
 

 

The offer is subject to the terms of your 12-month term agreement.
$110 Early Termination Fee applies.
 

 

BASIC INCLUDES LIMITED BASIC, STREAMPIX AND HIGH DEFINITION
 

 

PERFORMANCE
 
 
 
EXTREME
Cancelled
 
 
 
Streampix
Included
 
 
 
Cloud DVR – 20 hours
Included
 
 
 
Equipment & Services
 
 
 
 
PREFERRED INCLUDES LIMITED BASIC, SPORTS & NEWS, KIDS & FAMILY, ENTERTAINMENT, STREAMPIX, ADDITIONAL PREFERRED CHANNELS, HIGH DEFINITION AND 20 HOURS OF CLOUD DVR RECORDING STORAGE
Cancelled
 
 
 
Entertainment
$15.00 / mo
 
 
 
TV Box
Cancelled
 
 
 
Extreme
Cancelled
 
 
 
xFi Complete
$25.00 / mo
 
 
 
 
Additional Xfinity Monthly Charges
 
 
 
Broadcast TV Fee
$16.20 / mo
 
 
 
 
 
Taxes, Surcharges & Fees
 
 
 
 
 
 
Estimated Taxes, and Government & Other Fees
$12.74 / mo
 
 
 
 
 
Next Bill
 
 
 

How can I get this corrected.

ComcastAlyssa
Official Employee

Re: Wrong Plan

Good morning @rhoda_lumpkin, I'm sorry to hear about your account issues! Our team would like to look into this further and help get your plan straightened out! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!