Community Forum

Would Like Service

Highlighted
Frequent Visitor

Would Like Service

Xfinity is in my area but not at my house, in fact I believe they are across my street. Is there anyway I can submit a ticket to get our house set up? Or is there anyway to pay comcast to come run a line to our house?

Official Employee

Re: Would Like Service

Hi there! Thank you for your interest! We can open a serviceability ticket in order to see about potentially getting our service to your home. What happens when you fill out your address here: https://comca.st/31oQaOP? Who does it state for a provider?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: Would Like Service

It says we can have xifinity, but we've had two techs come out to set us up. Each time they say we aren't actually serviceable because the lines aren't run to our home. And that we have to open a ticket, but so far most of the time when we call to check on these tickets people don't know what were talking about!

Highlighted
Official Employee

Re: Would Like Service

Thanks for clarifying! I'd be happy to check and see if our techs have already started a serviceability request. If not, then I can get this process started, and my team and I will continue to work with you until we get a definite answer as to whether or not you can get service at your address. Can you send a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!