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Wont connect

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Wont connect

Why does your site always say cant connect when teying to chat with customer service
Official Employee

Re: Wont connect

Hello, @Res555! Thank you so much for reaching out to Comcast today over our Community Forums! I do apologize you are having trouble connecting to our customer service team over our chat platform. I do know our volume on all platforms has increased recently. We would be more than happy to help you here! If you have specific account, billing, or technical questions please send us a Private Message with your first and last name. 


To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side. 


Thank you! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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