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Won’t let me login to app, says I’m not a customer

Ba17
New Poster

Won’t let me login to app, says I’m not a customer

I am getting my router in today and I have been trying to access my account through the app, but when I try to login it redirects me to a page that says “you are logged in but we are unable to access your account details”.
ComcastAlyssa
Official Employee

Re: Won’t let me login to app, says I’m not a customer

Good morning @Ba17 and thank you for reaching out to our Digital Care Team on our forums! We'd be happy to help with your online account concerns. Are you currently logged in as the Primary User? Is this occurring when you attempt to access a specific tab on your online account? 


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