Community Forum

Winter storm outages

LCarlson
New Poster

Winter storm outages

Hello we were without service for February 15, 16, and most of the 17th. What do I need to do to be credited for this?
ComcastTambrey
Official Employee

Re: Winter storm outages

Hello, @LCarlson. Welcome to the Xfinity Forums! I'm so glad to hear your services have been restored at this point and we would love to get a credit applied for your downtime.  Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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knguyen002
Regular Visitor

Re: Winter storm outages

Hello, how do I reach out to you about this as well? We stay in Texas and had our power off for three days. I clicked on your profile but I don't see the option to message you directly... Thank you.