LCarlson's profile

New Poster

 • 

1 Message

Thursday, February 18th, 2021

Closed

Winter storm outages

Hello we were without service for February 15, 16, and most of the 17th. What do I need to do to be credited for this?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Oldest First
Selected Oldest First

Gold Problem Solver

 • 

3.4K Messages

5 years ago

Hello, @LCarlson. Welcome to the Xfinity Forums! I'm so glad to hear your services have been restored at this point and we would love to get a credit applied for your downtime.  Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

Regular Visitor

 • 

4 Messages

5 years ago

Hello, how do I reach out to you about this as well? We stay in Texas and had our power off for three days. I clicked on your profile but I don't see the option to message you directly... Thank you.

forum icon

New to the Community?

Start Here