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Winter storm credit

New Poster

Winter storm credit

We were without cable, internet and security services for monday 2/15/2021 and tuesday 2/16/2021 and wednesday 2/17/20201. I would like a credit for the 3-day outage please and thank you. I've tried to get credit and so far no one seems to be able to help!!!
Official Employee

Re: Winter storm credit

Thank you for reaching out to us on our Forum. I am sorry you were without service for 3 days. I would be happy to assist you. Are you services back up and working now?


Please send me a private message with your first and last name. To send me a private message, please click on my name "ComcastDaryl" and then click "Send a message."

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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