Why tell a customer the pods are free with their account (plan/package). If the customer has to call over and over, to hear we cant do that from here, you must click your email.
Yes I click that link, let it do all the verifing, checking, adding to account and then a blank page.
Call back explain to another support agent and hear the same thing, tell them the same issue, just to be blown off again, telling me to click a link that does not work.
Best part, all of them told me just to buy the pods so i have them on my account.
if this does not belong here then forward to someone who can help or just delete
same, did the 250 upgrade to 1k, LAN looks like a roller coaster. 3 different computers tested single or having all running. up & down it goes. few weeks now, yet to get any real steady speedtest number.
for me the biggest issue is the wifi, told i will get free pods, holding my breath with a big run around from agent to agent.
before that it was a few years of them just telling me to move the modem... sure come rewire my house. love the move your wifi equipment to different areas, sure let me redo 3 different tvs and rewire the thermostat.
how about up dating the scripts they read