Why cant I get a human on the phone

[jbell110]

How come its easy to get a human on the phone if I want to set-up new service but then when I want to ask any technical questions its nearly impossible to get a live human. All Xfinity wants to do is reset my modem... I dont need to do that, ive already done, quit telling me to rest my modem.

I love the Xfinity product but despise the customer service as pect of the business. 

😑

[ComcastMichael]

Greetings, @jbell110! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you are having issues with getting in contact with us over the. I would like to assist you with any questions you may have. Feel free to send me a PM with your first and last name so I may further assist you.

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

[Christyanne]

my voice internet and cable are all down, have been for over 12 hours. When I try to call I'm told it's because it's a severe weather issue, which by the way I'm told by a robot. When I asked to speak to an actual person, I'm given no options in which to do so. Is this what I pay $220 a month for? Make that $220 a month for the past 18 years? And, it's been 65° and sunny all day today. I've had cable and all my services during and after the storm 3 days ago. Why would I not have it today?