How come its easy to get a human on the phone if I want to set-up new service but then when I want to ask any technical questions its nearly impossible to get a live human. All Xfinity wants to do is reset my modem... I dont need to do that, ive already done, quit telling me to rest my modem.
I love the Xfinity product but despise the customer service as pect of the business.
Greetings, @jbell110! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you are having issues with getting in contact with us over the. I would like to assist you with any questions you may have. Feel free to send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.