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cugirl79
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Wednesday, January 20th, 2021 1:00 PM

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Why can’t I reach an agent?

I made a payment to restore my services. The services came back on and the day after they were suspended again. I can’t reach an agent to find out why this is happening. Does anyone have a way to reach a LIVE agent? I’m so frustrated! 😡

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4 years ago

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XfinityJosephA

Official Employee

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1.8K Messages

4 years ago

Hello, @cugirl79, I am very sorry for the poor experience keeping services active. I can only imagine how frustrating this must have been. Let me take a close look at your account and bill so we can take the right actions to get your account squared away. When you can send us a private message with your name and street address. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/3jdlveV

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user_2a0cee

Visitor

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1 Message

4 years ago

I agree with you totally. Even as a $200 per month customer I too am unable to reach an agent other than a call center (after a half hour of trying). When the call center person can't help or understand they transfer me to a "Demand Support" person but the phone just keeps ringing busy with no way to get back to the call center without starting the entire process over again. Terribly poor customer service!

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XfinityMichaelC

Administrator

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4.4K Messages

Greetings, @user_2a0cee! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you are having issues trying to get a hold of someone when calling in. We can certainly assist you as we are a one-stop shop for all your Comcast needs. If you need assistance feel free to click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you.

I am an Official Xfinity Employee.
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4 years ago

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