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Why are existing customers not valued? No deals?

jrobertson82
Regular Visitor

Why are existing customers not valued? No deals?

I am trying to change around my plan now that my 2 year contract is up, and I can find lots of deals offered to new customers that I am unable to get? I called, and was just flat out told no, nothing they can do.

I have been a customer for years, my bill gets paid in full and on time. Why am I not important enough to get the same price as someone new? Seems pretty horrible

ComcastLysaP
Official Employee

Re: Why are existing customers not valued? No deals?

Welcome to our Xfinity Forums! Thank you for taking time out of your day to reach out! You've come to just the right place and I am beyond happy to help with reviewing your options! This is never how I want any customer to feel. Please send me a Private Message so that I can help!

To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side.


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