Why are existing customers not valued? No deals?

jrobertson82 · ‎02-19-2021

I am trying to change around my plan now that my 2 year contract is up, and I can find lots of deals offered to new customers that I am unable to get? I called, and was just flat out told no, nothing they can do.

I have been a customer for years, my bill gets paid in full and on time. Why am I not important enough to get the same price as someone new? Seems pretty horrible

ComcastLysaP · ‎02-20-2021

Welcome to our Xfinity Forums! Thank you for taking time out of your day to reach out! You've come to just the right place and I am beyond happy to help with reviewing your options! This is never how I want any customer to feel. Please send me a Private Message so that I can help!

To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side.

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Why are existing customers not valued? No deals?

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