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Why advertise 'stop in a store today' for a promo rate...when they're only for NEW customers?

CheapestGamer
Regular Contributor

Why advertise 'stop in a store today' for a promo rate...when they're only for NEW customers?

I heard an ad for a 'double play' for $89.99 a month for two years on the radio...while I was already on my way to pay our extremely high (for the "slow" high speed internet and very few channels we actually watch) bill of $154.25 in said store.

 

So I spoke with somebody in that store and...surprise surprise....no promo for you....unless I wanted to add voice (with a non optional additional fee of $15 a month for a telephony modem) and thus bump UP our bill to $180 and change. 🙄

 

Yet just now on the cell phone we have through Xfinity Mobile I signed into the Xfinity site and decided to mess with the 'change plan' page and to my shock and amazement I found a promo page with LOWER prices for me, an existing customer. 😲 Unfortunately ALL of them were triple plays. So by the time you add in the $15 fee for the phone modem and the assorted major airline styled superfluous fees (broadcast TV, sports) we'd be back at or even ABOVE $150 and change again.🤣

jnln2011
Contributor

Re: Why advertise 'stop in a store today' for a promo rate...when they're only for NEW customers?

I agree. If you notice on the check your deal page it takes you in a circle to nothing. You cannot speak to an actual rep in chat. The only place i found a phone number to call was on our paper bill. I spoke to a rep on the phone, she was very nice btw, we have a "grandfather" package as she put it. Its the triple play. I wanted to drop the voice, add internet speed and drop channel package to Extra 125+. As a new customer with 2 boxes and cloud dvr, $109.00 plus taxes. She quoted $219.00. Thats 20.00 less than we pay now keeping our old equipment. Metronet is looking better every day around here. Says i would get same quote at the store
CheapestGamer
Regular Contributor

Re: Why advertise 'stop in a store today' for a promo rate...when they're only for NEW customers?


@jnln2011 wrote:
I agree. If you notice on the check your deal page it takes you in a circle to nothing. You cannot speak to an actual rep in chat. The only place i found a phone number to call was on our paper bill. I spoke to a rep on the phone, she was very nice btw, we have a "grandfather" package as she put it. Its the triple play. I wanted to drop the voice, add internet speed and drop channel package to Extra 125+. As a new customer with 2 boxes and cloud dvr, $109.00 plus taxes. She quoted $219.00. Thats 20.00 less than we pay now keeping our old equipment. Metronet is looking better every day around here. Says i would get same quote at the store

I'm definitely about ready to 'cut the cord'.  Only problem is I'd have to figure out where to take our 27" SDtv my family and I have been using for our cable service since I'd rather just get a Roku/Kindle Fire TV so it's an all in one device with no switching between or having to program multiple remotes.

 

Between the lack of any response on asking for a new deal on here (and in their stores) to the deceptive advertising on TV, radio and internet (get these great deals...if you're a new customer) to the fact that the ONLY channel I really watch regularly (Adult Swim) has cancelled the one show I was actually excited for a new season of (Venture Bros) there's really nothing left for me on cable.