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Where can I make a complaint about service?

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Regular Visitor

Where can I make a complaint about service?

Spoke to a rep yesterday to go over packages. She said we would be getting everything we had plus Netflix and it would be cheaper.  So today we have no phone. I called and come to find out she set us up with a plan with no phone and removed some tv boxes.  So tonight on the phone for over an hour and issue is still not resolved.  

And they are having a problem getting my phone number back.  Also, they are not honoring the price that I was given.

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Gold Problem Solver

Re: Where can I make a complaint about service?

You could post it here if you leave out personal information (see https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/m-p/2618379#M2), or you could use the "Send Tom Feedback" page at https://support.xfinity.com/svp-contact-form.

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Official Employee

Re: Where can I make a complaint about service?

Hi @Dudz1

We appreciate you for using the Xfinity Forums to share your experience. As mentioned by @BruceW, these would be the best ways to make your complaint. My team can chat with you in private to review and compare your old package with new ones to see if we can get you back to your old rate. 

Please send me a private message with your first and last name and your service address. To send me a private message, click on "ComcastChe," and then click send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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