Community Forum

When will we get our internet back?

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Regular Visitor

When will we get our internet back?

It's 2:00 a.m. Oct. 27 and we’re entering our second day with no internet. Your website spouts empty PR nonsense with not a single fact we can use. Your ludicrous Facebook page is nothing but feel-good garbage. All Americans are paying the price of a handful of giant corporations controlling the whole country’s telecommunications. Well, I’ve had it with you arrogant Xfinity underachievers and will be choosing a different bandit for my overpriced internet access when this latest fiasco is over.
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New Poster

Re: When will we get our internet back?

Mine has been out for seven days in Chicago. No information at all. It's absurd.

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Official Employee

Re: When will we get our internet back?

Hi @johntechwriter

Thanks for using the Xfinity Forums. Sorry for the experience you're having trying to find out when your services will be restored. I'd be more than happy to review your account to see if I can provide you any updates. You can also review this link for more information about service updates; Get notifications about service interruptions.

Please send me a private message with your full name as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click "send a message." 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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