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Hi there, @SandraG14! Thank you for reaching out to us here! I'd love to take a look into your order concerns. Typically, modems ship within 3-5 business days if when you upgraded, an order for a new modem was also submitted. Please send over a Private Message with your first and last name and your full address to begin. Thank you! (To send a Private Message, please select my username and then select Send Message)
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
