Community Forum

What Promotions are available for existing customer, looking for new plan. Needing help ASAP.

jap1402
Frequent Visitor

What Promotions are available for existing customer, looking for new plan. Needing help ASAP.

Hi, my plan is looking to expire very soon and was looking to see what were some elgible plans I could change over to.  If someone can assist me it would be much appreciated. 

 

Thanks!

jap1402
Frequent Visitor

Re: What Promotions are available for existing customer, looking for new plan. Needing help ASAP.

bump

ComcastAmira
Official Employee

Re: What Promotions are available for existing customer, looking for new plan. Needing help ASAP.

Hello @jap1402, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you wanting to continue service with us and we would be more than happy to assist you with reviewing available promotions. Over social media, we are a dedicated team who are experts in finding promotions for our awesome Comcast customers! 

 

We have responded to your private message and look forward to hearing back from you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
jap1402
Frequent Visitor

Re: What Promotions are available for existing customer, looking for new plan. Needing help ASAP.

Thanks-I’ve replied back
jap1402
Frequent Visitor

Re: What Promotions are available for existing customer, looking for new plan. Needing help ASAP.

@ComcastAmira  I have responded back, but have not heard from anyone

ComcastAmira
Official Employee

Re: What Promotions are available for existing customer, looking for new plan. Needing help ASAP.

@jap1402, We apologize for the delay in getting back to you, we're experiencing higher than normal volume at this time. We can't thank you enough for your continued patience and for hanging in there with us through this process. I have responded in our private message, thank you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
jap1402
Frequent Visitor

Re: What Promotions are available for existing customer, looking for new plan. Needing help ASAP.

I’ve just checked my inbox and not seeing any messages...
jap1402
Frequent Visitor

Re: What Promotions are available for existing customer, looking for new plan. Needing help ASAP.

I’ve waited on a response, and no message has come in. Being left hanging is very disappointing, and I will be seeking services elsewhere.
Again
Expert

Re: What Promotions are available for existing customer, looking for new plan. Needing help ASAP.


@jap1402 wrote:
I’ve waited on a response, and no message has come in. Being left hanging is very disappointing, and I will be seeking services elsewhere.

If you look at the upper right of this forum you should see a bell and an envelope next to it that says # messages, where # is the number of private messages you have.  Do you not see that?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
jap1402
Frequent Visitor

Re: What Promotions are available for existing customer, looking for new plan. Needing help ASAP.

I see it, and I've checked the inbox. But no messages.
ComcastAmira
Official Employee

Re: What Promotions are available for existing customer, looking for new plan. Needing help ASAP.

@jap1402, my sincerest apologies, I did send you a private message yesterday but unfortunately, it posted incorrectly. I have resent you my response from yesterday in our private message. I look forward to continuing our conversation there. Thank you! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!