What Promotions are available for existing customer, looking for new plan. Needing help ASAP.

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Hello @jap1402, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you wanting to continue service with us and we would be more than happy to assist you with reviewing available promotions. Over social media, we are a dedicated team who are experts in finding promotions for our awesome Comcast customers! 

We have responded to your private message and look forward to hearing back from you. 

@ComcastAmira  I have responded back, but have not heard from anyone

@jap1402, We apologize for the delay in getting back to you, we're experiencing higher than normal volume at this time. We can't thank you enough for your continued patience and for hanging in there with us through this process. I have responded in our private message, thank you!

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@jap1402 wrote:
I’ve waited on a response, and no message has come in. Being left hanging is very disappointing, and I will be seeking services elsewhere.

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If you look at the upper right of this forum you should see a bell and an envelope next to it that says # messages, where # is the number of private messages you have.  Do you not see that?

@jap1402, my sincerest apologies, I did send you a private message yesterday but unfortunately, it posted incorrectly. I have resent you my response from yesterday in our private message. I look forward to continuing our conversation there. Thank you!