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Hello @jap1402, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you wanting to continue service with us and we would be more than happy to assist you with reviewing available promotions. Over social media, we are a dedicated team who are experts in finding promotions for our awesome Comcast customers!
We have responded to your private message and look forward to hearing back from you.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@jap1402, We apologize for the delay in getting back to you, we're experiencing higher than normal volume at this time. We can't thank you enough for your continued patience and for hanging in there with us through this process. I have responded in our private message, thank you!
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@jap1402 wrote:
I’ve waited on a response, and no message has come in. Being left hanging is very disappointing, and I will be seeking services elsewhere.
If you look at the upper right of this forum you should see a bell and an envelope next to it that says # messages, where # is the number of private messages you have. Do you not see that?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@jap1402, my sincerest apologies, I did send you a private message yesterday but unfortunately, it posted incorrectly. I have resent you my response from yesterday in our private message. I look forward to continuing our conversation there. Thank you!
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
