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Website won't let me upgrade to unlimited internet

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New Poster

Website won't let me upgrade to unlimited internet

I get a 'Temporarily Unavailable' message when I try and upgrade to unlimited internet. Has occured for weeks now, and I just used my one free month over going over.

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Expert

Re: Website won't let me upgrade to unlimited internet

@hurleyrc89 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Website won't let me upgrade to unlimited internet

Hi hurleyrc89, you've come to the right place to get set up with unlimited data. To better assist you could you please send me a private message with your full name and account number by clicking on my name (ComcastAmir) and then click "Send a message"?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!