“ We received your cancellation request”

[MGSBigBoss]

At 11:44pm on 09/02/2020 I received an email stating “ We received your cancellation request” and it shows as an active order in my xfinity app. I did not request cancellation or even log into my xfinity app at that time. I have auto pay set up. I’ve had service for approximately a week and would not cancel it. Can someone help me with this?

[BruceW]

If an employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.