“We received your cancellation request” and I NEVER cancelled

[Jessbandelow]

I cannot get ahold of anyone in customer service. I am
Working from home like everyone else- Internet has never been more critical. I got an email saying they received my cancellation request and today is my last day of services. I did not make this request. When I login online, in my account it says they received the request. Can a Comcast rep please help asap and stop this cancellation request???

[orourkej00]

I got this exact same message. It seems after tonight I won't have internet access, so I'm rushing to type this out in the hope something can be done. Did a quick google and it looks like we're not the only ones to have this problem... Hope a comcast representative can get both our cases sorted out.

[BruceW]

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@Jessbandelow wrote: ... I got an email saying they received my cancellation request ...

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If an employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.