Hello, Monica1980. We understand how Covid has been difficult for everyone and we want to do everything we can to help our customers through these times as well. I'm sorry to hear you had a less than ideal experience with some of our other representatives, but I would love to work with you to see what options are available to help manage your account to avoid disconnect. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".