VISA Card Help

[AK0011]

I signed up for a student plan a while back and had issues activating after I moved addresses, I spoke to customer service and they put me on a plan that included a 250 VISA card and helped me activate it that week. I've been living here for months and I haven't gotten anything and it says I do not qualify because I never activated my services? But I have (months ago) and nothing has come in the mail. 

[ComcastAlyssa]

Good morning @AK0011! Thank you for reaching out to our Digital Care Team on our Forums page. That is definitely strange and we'd love the opportunity to investigate further and take a look at your account so we can get to the bottom of this! Since we take your privacy very seriously and may need to discuss your account in greater detail, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message." 

We look forward to hearing from you!