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Using xfinity coupon

judytbaumann
New Poster

Using xfinity coupon

I received a postcard with a coupon worth $5.99 toward a movie or account credit. I followed the instructions but it asks for a 16 digit code. There is no code on the card and it expires 2/15/21. Where do I find the code to redeem this? I've been an xfinity member for a very long time.

Again
Expert

Re: Using xfinity coupon


@judytbaumann wrote:

I received a postcard with a coupon worth $5.99 toward a movie or account credit. I followed the instructions but it asks for a 16 digit code. There is no code on the card and it expires 2/15/21. Where do I find the code to redeem this? I've been an xfinity member for a very long time.


Have you tried your account number?


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ComcastMorgan
Official Employee

Re: Using xfinity coupon

Hi there, judytbaumann. So sorry about the trouble with the coupon. Did you receive an email similar to this?

 

"Due to a mistake on our end, you may not have been able to redeem the $5.99 Xfinity coupon you recently received in the mail. We’ve corrected the issue and we apologize for the inconvenience.

 

Use the button below to activate your coupon in just a few easy steps before February 15, 2021 and enjoy $5.99 off your next Xfinity On Demand movie rental or purchase. You can also use it as a credit towards your Xfinity bill."

BUTTON = <Activate coupon>

 

Thank you for your patience and for being an Xfinity customer.

 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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